Why can I not use a PO Box as my delivery address?

Our couriers cannot deliver to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, please only use a residential/street address when you order from our website.

Why won’t my order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will not go thro...

Why do you need my Eircode and Phone Number for my order?

Why we need your Eircode: We need your Eircode as it is unique to every property in Ireland and therefore helps our couriers identify the exact house when delivering to a rural area or house without a number. To ensure the fastest delivery possible please include your Eircode with your order. If...

Why is my discount code not working?

Discount codes on our website are not case-sensitive. This means when you enter your discount code, you don’t need to worry about upper case or lower-case letters. For example, if you were to type your discount code like this ‘’UccelloDesigns’’, ‘’UCCELLODESIGNS’’ or like this ‘’uccellodesigns’’ ...

Who do I contact if my order has not been delivered within 10 working days?

In the unlikely event that you have not received your order within 10 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your ''Order Confirmation'' email dire...

Where can I purchase Uccello Designs products?

You can purchase all of our daily living products direct from our website by clicking here and hovering over the ''Shop'' button of the website menu. All product pricing includes VAT and comes with free delivery. There are no further charges. We have a step by step tutorial here if you would l...

What happens if I am not home when my order is delivered?

If you believe that you will not be at home when your order will be delivered, you can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch.

How long will my refund take after I have cancelled my order?

Once your cancelation is successful, we will issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days.

How can I purchase on the Uccello Designs Website?

To purchase any of our mobility aids on our website, please feel free to follow the step by step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu.  You will see a dropdown menu appear with a list of our products. Click on the product you...

How do I know that my order went through?

You will know your order has been successful once you have reached our ‘thank you’ page. Our thank you pages looks like this:    We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:   ...

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