Are my payment and card details safe and secure?

At Uccello Designs, we take payments via Stripe. Stripe is a global online payment processor that is trusted by thousands of businesses around the world. All transactions are SSL (Secure Socket Layer) protected. This means that your information is securely transmitted during the payment process...

Is there a charge for using certain cards for payment?

There are no additional charges when you pay via Stripe. Any charges incurred will be billed to us here at Uccello Designs so that you are only paying what is needed for your order, regardless of what you order.  

What payment methods do you accept?

We accept all credit and debit cards through Stripe. Stripe is an extremely secure online payment processor that is trusted by thousands of businesses around the world and is similar to PayPal, Google Pay and Apple Pay. We use it so you can feel safe while purchasing from our website.  

What is Stripe?

Stripe is a global online payment processor that we use to manage all payments on our website. Stripe is trusted by thousands of businesses around the world and is similar to PayPal, Google Pay and Apple Pay. We use it so you can feel safe while making purchases online. Remember, Stripe stands ov...

How can I claim the VAT back from purchasing Uccello Designs products?

In order to claim VAT back from your purchase on our website you will need: To live in Ireland Have a disability In Ireland, you can claim VAT back on: Domestic aids, for example, eating and drinking aids such as the Uccello Kettle Walk-in baths Commode chairs Braille books ...

Why do you use Stripe and not PayPal?

PayPal and Stripe are the most popular payment gateways online and after a lot of research, we chose Stripe. We do not use PayPal because it requires you to have a PayPal account and not everyone has one, the set up can take time and you can’t use it straight away. Our company is all about mak...

Do you charge for delivery?

Every product or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. Should you ever need to return your Uccello order or its parts to us, we cover the delivery costs too. If there is a need to ret...

When do you take payment?

Once you have added your product of choice to your shopping cart and entered your billing and delivery information, you will be prompted to enter your debit/credit card details. After you have entered the debit/credit card details, please press the “Place Order” button and that is when the paymen...

Why has my card been declined?

When shopping online, on any website, a transaction may not be able to go through because more information is needed. This may involve entering a code that is sent to you from your bank via SMS or it could involve you accepting the transaction in your online banking app. Either way, the reason th...

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