How can I return my order of a Uccello Designs product?

We offer a 7-day 'Change of Mind’ policy', where if for whatever reason, you feel the product does not fit your needs and you wish to return it, we first will need to establish that it isn’t damaged so we can process the return. This can be done by contacting Cathriona in our Customer Care Team a...

How do I return my broken/faulty order?

In the unlikely event that your order is broken/faulty, you can return it by contacting our Customer Care Team. Once the issue is determined we will let you know if you should discard your order or post it back to us for investigation. Should you be asked to post it back, we will create and pay f...

Who pays for the return of my broken/faulty order?

When it comes to returning a broken/faulty Uccello products within the warranty period we would ask that you email our Customer Care Team with: A description of the issue you are having. The receipt from purchase (in store) or order number if you bought from our website (this will be in your...

How long will my refund take after I have cancelled my order?

Once the cancelation of your order is successful, we will issue your refund immediately. The refund itself is immediate but it can take between 5-10 working days to receive the amount into your account. Should you have any issues or have not received your refund after 10 working days, please cont...

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