Can I order the Muggi Cup Holder over the phone?

We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. However, should you feel more at ease and comfortable with ordering the Muggi Cup Holder over the phone you can call us on 087 435 5993 – our phone lines are open between 8am and 4 pm Monday ...

How can I purchase the Muggi Cup Holder?

For assistance in purchasing our Muggi Cup Holder, please feel free to follow the step-by-step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu. You will see a dropdown menu appear with a list of our products. Click on the 'Muggi Cup Hol...

Why do you need my Eircode & phone number when purchasing the Muggi?

When you are purchasing the Muggi Cup Holder on our website, you will see that we ask for your Eircode and phone number within the checkout process. Why we need your Eircode: It is unique to every property in Ireland and therefore helps our couriers identify the exact house when delivering to a ru...

Can I request that my Muggi Cup Holder be left with my neighbour?

If you would like your Muggi Cup Holder to be left with a neighbour here are some options:   You can input your neighbours address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our cour...

How can I change the delivery address on my Muggi Cup Holder order?

If you would like to change the delivery address for your Muggi order, please contact our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website. You can email them direct at sales@uccellodesigns.com. Please no...

How can I change/cancel my Muggi Cup Holder order?

To make changes to your Muggi order or to cancel it, you can reply to the 'Order Confirmation' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team direct on sales@uccellodesig...

How can I claim the VAT back when purchasing the Muggi Cup Holder?

The VAT you pay for the Muggi Cup Holder on our website in Ireland is €4.89 In order to claim VAT back from your purchase on our website you will need: To live in Ireland Have a disability In Ireland, you can claim VAT back on: Domestic aids, for example, eating and drinking aids su...

How do I know if my Muggi order went through?

You will know your Muggi order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this.     We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:...

How can I apply my discount code when buying the Muggi Cup Holder?

When applying your discount code for your Muggi Cup Holder, the first opportunity you will have will be in your cart. Once in the cart, you will see a text box directly under the image of the Muggi.. Applying your discount code in the cart: Type your discount code into the allocated text box ...

What happens if I am not home when my Muggi is delivered?

If you believe that you will not be at home when your Muggi will be delivered, you can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch. Should you prefer to talk to our Customer Care Team about it, please contact them here or e...

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