How can I change the delivery address on my Uccello Grip Mat order?

If you would like to change the delivery address for your Grip Mat order, please contact our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased from our website, or you can email them directly at sales@uccellodesigns.com. ...

How can I apply my discount code when buying the Uccello Grip Mat?

When applying your discount code for your Uccello Grip Mat, the first opportunity you will have will be in your cart. Once in the cart, you will see a text box directly under the image of the Grip Mat.. Applying your discount code in the cart: Type your discount code into the allocated text bo...

Can I purchase the Uccello Grip Mat over the phone?

We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. However, should you feel more at ease and comfortable with ordering the Uccello Grip Mat over the phone you can call us on 087 435 5993 – our phone lines are open between 8am and 4 pm Monday ...

Can I request that my Uccello Grip Mat be left with my neighbour?

Want your Uccello Grip Mat to be left with a neighbour here are some options: You can input your neighbour’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers.   ...

How can I change/cancel my Uccello Grip Mat order?

To make changes to your Grip Mat order or to cancel it, you can reply to the 'Order Confirmation' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team direct on sales@uccellode...

How do I know that my Uccello Grip Mat order went through?

You will know your Grip Mat order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this. We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this: Please do...

How can I claim VAT back when purchasing the Uccello Grip Mat?

In order to claim VAT back from this purchase on our website you will need: To live in Ireland Have a disability In Ireland, you can claim VAT back on: Domestic aids, for example, eating and drinking aids such as the Uccello Grip Mat Walk-in baths Commode chairs Braille book...

Why do you need my Eircode & phone number when purchasing the Uccello Grip Mat?

When you are purchasing the Uccello Grip Mat on our website, you will see that we ask for your Eircode and phone number within the checkout process. Why we need your Eircode: We need it as it is unique to every property in Ireland and therefore helps our couriers identify the exact house when deli...

Why can’t I use a PO Box as my delivery address for my Uccello Grip Mat order?

Our couriers cannot deliver your Uccello Grip Mat to a PO Box as they are too small to hold packages and it will be sent back to us. Therefore, please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please do feel free ...

Why won’t my Uccello Grip Mat order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order for your Uccello Grip Mat order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, the...

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